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MyHero

Returning an item

Every order is covered by Buyer Protection. If something arrives damaged, incomplete or nothing like the listing, you get your money back.

Buyer Protection covers you

The Buyer Protection fee on every order pays for this. Report a problem within 2 days of delivery and we'll put it right — refund, replacement or partial refund, whichever fits.

How a return works

  1. 1

    Report the issue within 2 days of delivery

    Open the order in your account, choose 'I have an issue' and tell us what's wrong. Add photos of the item and the packaging — they settle almost every case straight away.

  2. 2

    We review it

    A member of our team looks at your photos next to the listing photos and the grade the seller declared. Most cases are decided within one working day.

  3. 3

    You post it back

    If the return is approved we email you a prepaid label. Send the item back in the same condition it arrived, in protective packaging, within 5 days.

  4. 4

    You get refunded

    Once the item is scanned by the courier we refund the item price and the Buyer Protection fee to your original payment method, usually within 3 working days.

Always covered

  • The item arrived damaged — creased, torn, water damaged or bent in the post.
  • Part of the order is missing — a missing issue from a bundle, or a missing poster or insert that was listed.
  • The item is significantly not as described — a much lower grade than stated, the wrong issue, or a reprint sold as an original.
  • The item never arrived and tracking confirms it.

Usually not covered

  • You've read it and changed your mind.
  • Minor wear that was described in the listing or visible in the listing photos.
  • Damage that happened after delivery.
  • You reported the issue more than 2 days after delivery.
  • Repeat returns on the same kind of item, where the pattern suggests the item was bought to be read rather than kept.

Returns at our discretion

Sometimes an order simply isn't what you hoped for, even though nothing is technically wrong with it. Talk to us. If we believe you genuinely didn't get what you wanted, we'll usually accept the return as a goodwill gesture.

These returns are discretionary rather than a right. Comics and magazines are read in an afternoon, and a shop can't survive people buying an issue, reading it and sending it back to fund the next one. So we look at each request on its own merits, and we do look at your returns history. Buyers who use goodwill returns repeatedly may have future requests declined, or lose access to them altogether.

Time limits

Report a problem within 2 days of delivery, and post an approved return back within 5 days of getting your label. After that we release the payment to the seller and we can no longer step in.

What you get back

For damaged, missing or misdescribed items we refund the item price, the Buyer Protection fee and the original postage. For discretionary returns we refund the item price, and postage costs are not returned.

Refunds go back to your original payment method. Card refunds usually land in 3 working days, though some banks take a little longer.

Returning to the shop

You're welcome to bring an approved return into the shop at 289 Southwark Park Road, Bermondsey, London SE16 3TP instead of posting it. Bring the order number with you.

Still need help?

Read more in the help centre, see how Buyer Protection works, or email hello@myhiro.club and a human will reply within one working day.